Fresh Buds

Help Centre

All There is to Know

 

How do I make an order?

Orders can be placed on our website www.shimaflora.com.

How do I make urgent orders?

For urgent orders, please call or whatsapp us at xxx.

What payment methods are accepted?

We accept VISA/MASTER/AMEX for online purchases. For PayNow, please transfer to 8428 6921. Kindly send a screenshot to shimisland@outlook.com once you have made payment. Thank you!

How do I self collect?

You may do self-collection at Bedok. Our operating hours are 9am-6pm

Do you do delivery?

Yes, we do provide delivery! There are 3-time slots for delivery.

Do you provide same day delivery?

We do provide same day delivery for orders before 12pm.

How do I care for my flower bouquet?

  1. Keep out of direct sunlight and hot temperatures (as much as possible) as this will brown the petals faster

  2. Flower food sachet to keep them blooming as much as possible outdoors. Just mix in water for 1/2 litre of fresh water

  3. When you reach home, do cut stems diagonally and remove the leaves of the flowers

  4. Remove wilted petals (if there is)

  5. Put in a vase of clean water and change the water every day


If maintained well, flowers in a vase can last up to 3-5 days. ☺️

Can I change the delivery date?

Yes you may change the delivery date. However, please inform us 24 hours in advance because flowers are extremely delicate and need constant care. If notice is given less than 24 hours, we charge 40% more for labour and curating a fresh batch of flowers.

Can I change the delivery address?

Kindly ensure someone is at the delivery address on the date and time stated to pick up the flowers personally.
Our trusted delivery partner will deliver your flowers within the time slots stated. We are unable to guarantee the exact time that your order will reach you. 
If you require your order to reach you at a specific time (ie. 2pm), there will be an additional surcharge of $25 for such services.

What are the Delivery Days, Timing, and Locations for Valentines' Day?

We deliver on 13 and 14 of February 2021, Saturday and Sunday from 10 am - 6 pm), and occasional exceptions that will be blocked out on the calendar after checking out your shopping cart.
Delivery time slots: 10am – 1pm, 2pm – 6pm. 

We are happy to deliver island-wide, except for the following locations: 

* Airline Road
* Army Bases
* Jurong Island
* Penjuru
* Sentosa
* Tuas

©2020 by Shima Flora